ALICE IN STITCHES STORE POLICIES

About Us

Alice in Stitches has been selling needlework supplies online since 2005. We are a family owned business, operating in Seattle, Washington. Our mission is to provide high quality needle arts products for quilting, knitting, needlepoint, cross stitch and more. Your 100% satisfaction is our goal.

Custom Requests?

We welcome your special requests and will do our best to fill them. We can special order fabrics, and most needlework supplies. Send us your request at: aliceinstitches@gmail.com and we’ll give you a time estimate for delivery and let you know when it’s ready.

Items in Stock?

Generally everything we have listed is in stock and ready to ship. There may be the occasional exception when an item has been oversold. If that is the case, we will email you immediately with the options. Some of our frames and furniture will ship to you directly from the manufacturer. We work only with reliable suppliers whose products are continually in stock.

Shipping times

Our goal is to package and ship your order within 24 hours of receipt. Please allow 48 hours for weekend purchases. We ship primarily by USPS and Fedex services, by the least expensive means possible.

Incorrect or defective items?

We stand behind the quality of our products and high standards of our service. If we made a mistake on your order and you received an incorrect or defective item, we will gladly issue you a new one or a full refund upon receipt of the item. Please contact us before returning items.

Changed your mind or not what you expected?

Returns are accepted within 30 days of the item being shipped to you. We try to describe each item in complete and accurate detail with good photos. If the item was as described but just didn’t work for you, we’ll refund your money less shipping or issue a store credit for the return of unopened, unused items. Sale and clearance items are not refundable.